Cindy Borders
Client Account Executive, Streamline Health, Inc.

In caring for patients, collaboration between providers is key to successful outcomes. However, since hospitals and other healthcare providers frequently use multiple, disparate systems, exchanging information and even communicating basic data can often be quite challenging. And when trying to coordinate resources for appointments and medical events, these differences can present insurmountable obstacles that frustrate patients, providers and office staff alike.

To address this, many providers are pursuing integrated solutions that enable interoperability across care settings.  A key improvement that enables effective coordination of care and resources is enterprise scheduling and surgery management systems. Using this type of system, provider organizations can simultaneously optimize resource utilization, increase revenue from existing service lines and enhance the experience of patients, providers and support staff.

When you consider that nearly 60% of a hospital’s revenue is typically generated via radiology and surgical services, the ability to effectively coordinate and optimize these two departments can have a dramatic impact on the organization’s operational and financial performance. When these two systems are fully integrated:

  • Pre-admission testing can automatically be scheduled and coordinated with the surgery date.
  • Change or cancellation of either the surgery date or PAT appointment can automatically notify other appointments that may be impacted.
  • Change of either date may also impact ordering of supplies, particularly costly implants.
  • Coordination of radiology equipment, when needed for surgery, will ensure timeliness and availability.
  • Managing the use of anesthesia staff for both departments helps ensure availability for care delivery.
  • Combination procedures that require radiology and surgery scheduled together ensures optimal patient care and coordination of all resources.

In healthcare, there have always been quality measures that gauge the effectiveness of any given procedure or process as it relates to patient outcomes. When considering the organization’s operational and financial “health”, interoperability of the systems that manage appointments and surgery resources is a quality measure that should be a priority for any healthcare enterprise.