Expand your perspective to see the true ROI in HIT investments
Consumer focus on health records is really heating up. I recently searched Twitter for the phrase “medical records” and found that, between Aug-Sept 2015, the number of news tweets increased by 80% over the previous 6 months. It’s attracting a lot of media attention and people are starting to ask: “Where exactly is my medical record?” and “What kind of information is not included in my medical record?”
Patient Scheduling is a critical but often underappreciated element of care delivery. Despite the high profile role it plays in influencing everything from the patient experience and financial performance, many organizations often see it as a necessary evil of sorts, relying on dated systems or add-on functionality from their EHR to manage appointments. Whether each department manages its own scheduling or you have a call center, using an Enterprise Scheduling system improves the experience for all stakeholders in care delivery.
As provider organizations adapt to the new realities of healthcare delivery in the US, the need has never been greater for an integrated view of not only the care delivery enterprise but also the interdependencies between the financial and clinical operations.
As we wrap up NHIT Week, I’d like to offer some perspective on how healthcare in America is evolving and how health IT will move it forward. Our market is undergoing unprecedented change in how we manage and pay for care, and technology will drive this transition and help us all realize its benefits.
Clinical analytics only make a difference if they change the way we care for patients, which is easier said than done. Retrospective run charts of even well-designed performance metrics can lose all value if they are left on the table of a quality council meeting. Unfortunately, this is the fate of a lot of analytic information after debates rage about the source of data and the believability of the analysis. Too often, analytic information is presented with no means for the consumer of that information to evaluate what they are seeing and to commit to taking action. Analytics can only play an important role when they inform patient workflow.
Within the Healthcare Finance community it is often said: “No Margin, No Mission”, which acknowledges that although many providers bear a non-profit status, the role of healthy financial performance is still important. Without it, the organization cannot carry out its mission of providing high quality clinical care to the community it serves.
CDI: Clinical Documentation Improvements (CDI) refers to how healthcare providers optimize the specificity, accuracy, and completeness of their clinical documentation. CDI has always been important, but with healthcare reform driving the transition to value-based care, CDI is at a critical juncture for financial, compliance, and patient care concerns.
With the scheduling of patients being the “front door” of patient care, the process of improving patient access and scheduling has become a quality measure hospitals across the country have escalated to a high priority initiative.
More and more, healthcare is becoming a consumer-driven environment. Thanks to provisions found in the Affordable Care Act (ACA), the industry is shifting from volume-based to value-based models of reimbursement. And with the establishment of the health exchanges, patients are being given even more choices when it comes to selecting coverage that most suits their budget and needs. Additionally, websites offering ratings of facilities and individual physicians are giving healthcare a consumer feel to match other industries.