As more services shift to the more cost-effective and convenient outpatient setting, providers are seeing the value of leveraging CDI for outpatient services.
It’s not often that you sense a sea change in a large industry through a single event, but a few weeks ago, I experienced exactly that with regard to healthcare. I was just picking up eardrops at my local pharmacy. My ear hurt from an infection. It had been an issue for five weeks, starting with hearing loss and wax impaction. I was ready for medication. Then my pharmacist said, “That will be $177.00”. My face dropped. It was the shock of an HDHP newbie and it was the moment I realized how profoundly healthcare is changing.
In caring for patients, collaboration between providers is key to successful outcomes. However, since hospitals and other healthcare providers frequently use multiple, disparate systems, exchanging information and even communicating basic data can often be quite challenging. And when trying to coordinate resources for appointments and medical events, these differences can present insurmountable obstacles that frustrate patients, providers and office staff alike.
As providers begin to see the effects of ICD-10, it becomes more important than ever to review your Clinical Documentation Improvement (CDI) program. The increased specificity that ICD-10 demands, along with the productivity concerns, provides the impetus to not only improve your documentation, but also all your processes around CDI. Succeeding now means we need to work smarter, and that reinforces the need for a multi-faceted approach to maximize our CDI results. Whether you have a well-established CDI program, are just getting started or somewhere in between, here are five areas to review to ensure you’re getting the most out of your CDI efforts.
Consumer focus on health records is really heating up. I recently searched Twitter for the phrase “medical records” and found that, between Aug-Sept 2015, the number of news tweets increased by 80% over the previous 6 months. It’s attracting a lot of media attention and people are starting to ask: “Where exactly is my medical record?” and “What kind of information is not included in my medical record?”
Patient Scheduling is a critical but often underappreciated element of care delivery. Despite the high profile role it plays in influencing everything from the patient experience and financial performance, many organizations often see it as a necessary evil of sorts, relying on dated systems or add-on functionality from their EHR to manage appointments. Whether each department manages its own scheduling or you have a call center, using an Enterprise Scheduling system improves the experience for all stakeholders in care delivery.
As provider organizations adapt to the new realities of healthcare delivery in the US, the need has never been greater for an integrated view of not only the care delivery enterprise but also the interdependencies between the financial and clinical operations.