Reporting to the Support Services Manager, the Client Care Engineer serves as the escalation point (Tier 3) for all of Streamline Health’s (STRM) client support cases. The primary directive of the Client Care Engineer is internal and external client satisfaction. The individual works closely with the STRM support staff, technical staff, supervisors, and client application analysts, to provide successful and timely resolution of support cases.

Responsibilities:

The Client Care Engineer is responsible for the proper troubleshooting, escalation, defect acknowledgement and documentation of the escalated client cases. This individual maintains ownership of the assignments and is required to provide timely and high quality status updates to the support staff and client. The Client Care Engineer is required to follow the documented support processes and procedures and must demonstrate a commitment to client service in all situations.

Job Requirements:

Candidates must possess the following non-technical skills:

• A strong commitment to client satisfaction at all levels
• Excellent client service skills
• Commitment to teamwork
• Excellent written and verbal communication skills
• Excellent organizational skills
• Excellent dependability and work ethic
• Ability to multitask in a fast paced environment
• Availability to provide after-hours support on a scheduled/non-scheduled basis
• Must be located in Cincinnati, OH or Atlanta, GA
• Willingness to travel 10%

Candidates must possess the following technical skills:

• A strong desire to learn and gain in-depth knowledge of all Streamline Health solutions
• Two years of practical Hospital Revenue Cycle experience
• Business Analytics reporting experience
• 2+ years technical support and/or client service experience
• Excellent troubleshooting skills
• Experience in the  healthcare field with healthcare applications preferred
• Experience with .NET and Java programming
• Understanding of Microsoft operating systems
• Knowledge of Microsoft Office applications for everyday usage
• Experience with scanners and barcode recognition technology preferred
• Experience with networking technologies
• Strong working experience in PL/SQL required
• An undergraduate degree in Computer Science/Software Engineering or related field is preferred

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

Reporting to the Support Services Manager, the Client Care Analyst serves as the client’s primary point of contact for all communication and provides support for Streamline Health’s enterprise workflow and document management solutions.

Responsibilities:

The prime directive of the Client Care Analyst is client satisfaction. This individual works closely with system administrators, supervisors, and technical staff at the client site as well as other Streamline Health support staff to provide successful and timely resolution of support issues. The Client Care Analyst is responsible for the proper troubleshooting, escalation, and documentation of all client issues, requests, questions, and concerns. This individual maintains ownership of these items from start to finish and is required to provide timely and high quality status updates to client.  The Client Care Analyst is required to follow documented support processes and procedures and must demonstrate a commitment to client service in all situations. 

Job Requirements

Candidates must possess the following non-technical skills:

• A strong commitment to client satisfaction at all levels
• Excellent client service skills
• Commitment to teamwork
• Excellent written and verbal communication skills
• Excellent organizational skills
• Excellent dependability and work ethic
• Ability to multitask in a fast paced environment
• Availability to provide after-hours support on a scheduled/non-scheduled basis
• Must be located in Cincinnati, OH or Atlanta, GA
• Willingness to travel 10%

Candidates must possess the following technical skills:

• A strong desire to learn and gain in-depth knowledge of all Streamline Health solutions
• 2+ years technical support and/or client service experience
• Two years of practical Hospital Revenue Cycle experience.
• Excellent troubleshooting skills
• Experience in the  healthcare field with healthcare applications preferred
• Understanding of Microsoft operating systems (MCSA or MCSE preferred)
• Knowledge of Microsoft Office applications for everyday usage
• Experience with scanners and barcode recognition technology preferred
• Experience with networking technologies
• Strong working knowledge of PL/SQL
• An undergraduate degree in Computer Science/Software Engineering or related field is preferred

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

The Vice President, Technology Strategy reports to the SVP and Chief Operating Officer (COO) and is responsible for establishing the company’s technical vision and leading overall technology development.  In addition, this associate will be asked to collaborate with the executive team to assess and recommend technologies in support of specific company needs.

 Responsibilities:

• Leading the strategy for technology platforms, partnerships and external relationships.
• Building and managing the technology team.
• Leading the design and implementation of all HCIT required systems security.
• Establishing architectural approach, overall design and ensuring adherence.
• Establishing technical standards and ensuring adherence
• Leading the organization in anticipating and reacting to major technology changes as required by Healthcare market dynamics.
• Supervising web application and software development.

 Qualifications:

• BA, BS in IT, HCIT or Healthcare related Field
• Advanced Degree in similar field is desired
• Minimum 10 years experience with information technology.
  • Experience with Oracle and MS SQL Server
  • Experience with C#/.NET
  • Web development experience
  • Experience with Business Intelligence and Business Analytics
    • Data Structures
    • Data Movement (i.e. ETL)
    • Understanding of Predictive Analytics desired
  • Minimum 5 years of architecture experience.
    • Focus on building for scalability, extensibility and performance. 
    • History in successful implementation of SOA
    • Understands the interaction between infrastructure (servers, memory, networks, etc) and software to ensure performance.
    • Experience with architectures delivered in SaaS model
    • Has implemented standards and processes within an organization to ensure compliance to architectural standards
  • Minimum 5 years of management experience.
    • Has successfully built and led a team of 5 or more resources
  • Minimum of 5 years of HCIT experience
    • Extensive knowledge of HIPAA security requirements.
    • Extensive knowledge of Meaningful Use Requirements.
    • Strong healthcare revenue cycle (patient financial management) background
    • Active and current knowledge in healthcare trends and emerging standards

 Location:

Atlanta, GA

Physical Requirements:

• Ability to travel in and out of cars and planes, and carry your luggage and laptop during travel  to client locations across the US and Canada.

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

The Implementation Consultant-PFS reports to the Manager of Implementation Consultants. He/she is responsible for working closely with the client departments that will be impacted by the implementation of Streamline Health PFS solutions, during all stages of the implementation.

 Responsibilities:

1. Determines each department’s functional requirements by conducting interviews with key personnel, observing and collecting information about the use of current systems, and reviewing current policies/procedures.
2. Provides product expertise on the Streamline Health  applications.
3. Performs client training.
4. Facilitates system design work sessions and documentation to determine best use of all applications.
5. Performs table building and system set up as needed by the client.
6. Provides documentation and assistance to clients in making custom workflow design decisions.
7. Provides support during User Acceptance Testing to insure system functions as designed.
8. Provides support during entire project implementation lifecycle.
9. Conducts post-implementation assessments.
10. Provides assistance to Support Services in resolving issues and answering questions for our clients.
11. Provides support to Product Management and Sales Team when needed.
12. Support of all Streamline policies, processes and procedures, including, but not limited to:
    1. Time reporting (both project and administrative hours)

 Qualifications:

• Two years minimum experience in a hospital PFS (Patient Financial Services) department or healthcare consulting with significant PFS expertise.
• In depth knowledge of all PFS processes, both from an acute care as well as clinic setting.
• Strong work ethic. Demonstrates a commitment to quality and excellence for the customer and the company.
• Professionalism in all aspects of the position. Demonstrates a clear and consistent dedication to improving and promoting process and positive working relationships, both internal and external to immediate work group.
• Proven teamwork skills.
• Dependability. Demonstrates consistency in all aspects of their approach to work.
• Ability to work independently, both effectively and efficiently.
• Ability to multi-task. Demonstrates the ability to handle multiple, concurrent assignments/projects. Seeks to understand their relevance and relative importance in order to prioritize effectively.
• Effective verbal and written communication skills – clear, concise and complete.
• Effective presentation skills. Demonstrates the ability to convey ideas and concepts to others in a positive and effective manner.
• Effective training skills.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Microsoft Office Visio and Microsoft SharePoint Server a plus.
• Ability to travel 50-60% (may exceed during normal project timeframes).
• Must be located in either Cincinnati, OH or Atlanta, GA.

Physical Requirements:

• Air travel required as is ability to drive to client locations across the US and Canada.

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

The Implementation Consultant-HIM reports to the Manager of Implementation Consultants. He/she is responsible for working closely with the client departments that will be impacted by the implementation of Streamline Health HIM solutions, during all stages of the implementation.

 Responsibilities:

1. Determines each department’s functional requirements by conducting interviews with key personnel, observing and collecting information about the use of current systems, and reviewing current policies/procedures.
2. Assists with forms and documentation redesign to increase efficient capture of information.
3. Provides product expertise on the Streamline Health  applications.
4. Performs client training.
5. Facilitates system design work sessions and documentation to determine best use of all applications.
6. Performs table building and system set up as needed by the client.
7. Provides documentation and assistance to clients in making custom workflow design decisions.
8. Provides support during User Acceptance Testing to insure system functions as designed.
9. Provides support during entire project implementation lifecycle.
10. Conducts post-implementation assessments.
11. Provides assistance to Support Services in resolving issues and answering questions for our clients.
12. Provides support to Product Management and Sales Team when needed.
13. Support of all Streamline policies, processes and procedures, including, but not limited to:
    1. Time reporting (both project and administrative hours)

 Qualifications:

• RHIT/RHIA Certification preferred.
• Two years minimum experience in a hospital HIM department or healthcare consulting.
• In depth knowledge of all HIM processes, both from an acute care as well as clinic or physician office setting.
• Strong work ethic. Demonstrates a commitment to quality and excellence for the customer and the company.
• Professionalism in all aspects of the position. Demonstrates a clear and consistent dedication to improving and promoting process and positive working relationships, both internal and external to immediate work group.
• Proven teamwork skills.
• Dependability. Demonstrates consistency in all aspects of their approach to work.
• Ability to work independently, both effectively and efficiently.
• Ability to multi-task. Demonstrates the ability to handle multiple, concurrent assignments/projects. Seeks to understand their relevance and relative importance in order to prioritize effectively.
• Effective verbal and written communication skills – clear, concise and complete.
• Effective presentation skills. Demonstrates the ability to convey ideas and concepts to others in a positive and effective manner.
• Effective training skills.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Microsoft Office Visio and Microsoft SharePoint Server a plus.
• Ability to travel 50-60% (may exceed during normal project timeframes).
• Must be located in either Cincinnati, OH or Atlanta, GA.

Physical Requirements:

• Air travel required as is ability to drive to client locations across the US and Canada.

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

The PFS Integration Consultant reports to the Manager of Integrated Product Solutions and is responsible for the ETL management of revenue cycle data from client extraction uploads, transforming using STRM and third party tools, and load into the STRM system to achieve maximum client satisfaction. The PFS Integration Consultant works with the project team to solve client business needs.

Responsibilities:

• The PFS Integration Consultant works with the customer and STRM project team to document the solution.  
• The PFS Integration Consultant analyzes the client extracted data, maps, and integrates the disparate data using proven ETL methodology.
• Organizes, sorts, and filters data in o rder to distinguish patterns and recognize trends.
• Validates that all functions perform according to the relevant specifications.
• Identifies solutions to non-standard requests and issues.
• Conducts moderately complex analyses and solves moderately complex issues.
• The PFS Integration Consultant follows established team standards and templates to ensure consistency and suppotability of solutions, as a team.

• The PFS Integration Consultant works with all team members to gain insight to the  business need(s) and draws upon all skills/subject matter experts to ensure the solution corresponds with the team focus and direction.
• The PFS Integration Consultant researches and draws upon the rest of the team, department, and company as needed to ensure the solution meets approvals as needed.

Qualifications:

• Bachelor of Science Degree and/or 5 years of demonstrable ETL experience.
• Knowledge and/or working experience of SQL Server databases with a focus of SQL.
• Working experience with hospital RCM systems is preferred.
• Demonstrated interest in analytics and/or business intelligence.
• Ability to develop, debug, and maintain complex dataflows, transformations, and cleansing required to transform and load incoming data.
• Excellent written and oral communication skills.
• Excellent relationship building, time management and organizational skills.
• Proven ability to manage multiple projects at the same time.
• Ability to travel greater than 50%.
• Must be located in Atlanta, GA.

Physical Requirements:

• Air travel required as is ability to drive to client locations across the US and Canada.

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

The Operational Consultant-PFS reports to the Manager of Operational Consultants. He/she is responsible for working closely with the client departments that will be impacted by the implementation of Streamline Health PFS solutions, during all stages of the implementation.

 Responsibilities:

1. Determines each department’s functional requirements by conducting interviews with key personnel, observing and collecting information about the use of current systems, and reviewing current policies/procedures.
2. Provides product expertise on the Streamline Health  applications.
3. Performs client training.
4. Facilitates system design work sessions and documentation to determine best use of all applications.
5. Performs table building and system set up as needed by the client.
6. Provides documentation and assistance to clients in making custom workflow design decisions.
7. Provides support during User Acceptance Testing to insure system functions as designed.
8. Provides support during entire project implementation lifecycle.
9. Conducts post-implementation assessments.
10. Provides assistance to Support Services in resolving issues and answering questions for our clients.
11. Provides support to Product Management and Sales Team when needed.
12. Support of all Streamline policies, processes and procedures, including, but not limited to:
    1. Time reporting (both project and administrative hours)

 Qualifications:

• Two years minimum experience in a hospital PFS (Patient Financial Services) department or healthcare consulting with significant PFS expertise.
• In depth knowledge of all PFS processes, both from an acute care as well as clinic setting.
• Strong work ethic. Demonstrates a commitment to quality and excellence for the customer and the company.
• Professionalism in all aspects of the position. Demonstrates a clear and consistent dedication to improving and promoting process and positive working relationships, both internal and external to immediate work group.
• Proven teamwork skills.
• Dependability. Demonstrates consistency in all aspects of their approach to work.
• Ability to work independently, both effectively and efficiently.
• Ability to multi-task. Demonstrates the ability to handle multiple, concurrent assignments/projects. Seeks to understand their relevance and relative importance in order to prioritize effectively.
• Effective verbal and written communication skills – clear, concise and complete.
• Effective presentation skills. Demonstrates the ability to convey ideas and concepts to others in a positive and effective manner.
• Effective training skills.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Microsoft Office Visio and Microsoft SharePoint Server a plus.
• Ability to travel 50-60% (may exceed during normal project timeframes).
• Must be located in either Cincinnati, OH or Atlanta, GA.

Physical Requirements:

• Air travel required as is ability to drive to client locations across the US and Canada.

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

The Operational Consultant-PFS reports to the Manager of Operational Consultants. He/she is responsible for working closely with the client departments that will be impacted by the implementation of Streamline Health PFS solutions, during all stages of the implementation.

 Responsibilities:

1. Determines each department’s functional requirements by conducting interviews with key personnel, observing and collecting information about the use of current systems, and reviewing current policies/procedures.
2. Provides product expertise on the Streamline Health  applications.
3. Performs client training.
4. Facilitates system design work sessions and documentation to determine best use of all applications.
5. Performs table building and system set up as needed by the client.
6. Provides documentation and assistance to clients in making custom workflow design decisions.
7. Provides support during User Acceptance Testing to insure system functions as designed.
8. Provides support during entire project implementation lifecycle.
9. Conducts post-implementation assessments.
10. Provides assistance to Support Services in resolving issues and answering questions for our clients.
11. Provides support to Product Management and Sales Team when needed.
12. Support of all Streamline policies, processes and procedures, including, but not limited to:
    1. Time reporting (both project and administrative hours)

 Qualifications:

• Two years minimum experience in a hospital PFS (Patient Financial Services) department or healthcare consulting with significant PFS expertise.
• In depth knowledge of all PFS processes, both from an acute care as well as clinic setting.
• Strong work ethic. Demonstrates a commitment to quality and excellence for the customer and the company.
• Professionalism in all aspects of the position. Demonstrates a clear and consistent dedication to improving and promoting process and positive working relationships, both internal and external to immediate work group.
• Proven teamwork skills.
• Dependability. Demonstrates consistency in all aspects of their approach to work.
• Ability to work independently, both effectively and efficiently.
• Ability to multi-task. Demonstrates the ability to handle multiple, concurrent assignments/projects. Seeks to understand their relevance and relative importance in order to prioritize effectively.
• Effective verbal and written communication skills – clear, concise and complete.
• Effective presentation skills. Demonstrates the ability to convey ideas and concepts to others in a positive and effective manner.
• Effective training skills.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Microsoft Office Visio and Microsoft SharePoint Server a plus.
• Ability to travel 50-60% (may exceed during normal project timeframes).
• Must be located in either Cincinnati, OH or Atlanta, GA.

Physical Requirements:

• Air travel required as is ability to drive to client locations across the US and Canada.

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

Reporting to the Quality Assurance Manager, the Senior Quality Assurance Analyst is responsible for the test cycle portion of the Software Development life cycle, including: requirements reviews, test case creation/execution, installation processes, defects, and beta support.   This individual is also responsible for ensuring the product in test follows standard processes and procedures and is top quality at the point of release to a client.

 Responsibilities:

The Senior Quality Assurance Analyst is expected to:

• Review requirements, participate in requirement reviews and work with Product/Project Managers to finalize realistic and beneficial requirements
• Write Test Plans and Test Summaries for assigned projects
• Create/Execute test cases that fully verify all contents of the requirements
• Write defects for issues with complete re-create steps
• Monitor the defect repository for assigned projects, to verify defects are being investigated and worked
• Install project builds in the QA environment and maintain the environment
• Support/Troubleshoot beta issues
• Assist Support and Implementation with questions and issues
• Attend status meetings
• Write, Execute, and Maintain Automation scripts and Automation environments (where applicable)

 Qualifications:

• Bachelor degree
• 3+ years in a disciplined QA role, able to demonstrate a solid knowledge of common SDLC and QA processes and procedures
• 3+ years experience in testing n-tiered applications,  including the management of the test environments and deployment of builds into the lab
• 1+ years working in an agile software development environment
• 1+ years experience with SQL queries
• Working knowledge of Behavior-Driven Development or Test Driven Development
• Excellent communication skills, both written and oral
• An attitude of positive determination, teamwork and accountability
• Ability to plan and coordinate test efforts on a project level
• Ability to determine the source of defects through advanced troubleshooting
• Creativity in seeking solutions to challenging problems
• Experience with the following software:
  • MS Windows (XP, Vista, Windows 7, 2003 Server, 2008 server)
  • MS Office Suite
  • Database, preferably Oracle
  • MS Project and Visio a plus
  • HP Quality Center a plus
  • HP QTP or Test Complete or other Automated Testing Tool Preferred
• Healthcare experience (has worked in a hospital or for a vendor that delivered products/services to hospitals) is a plus
• Willingness to travel up to 10% of time
• Ability to sit for long periods of time at a desk reading computer screens

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn:

The Software Engineer (SE) reports to the Manager, Software Development and is part of a small, Agile software development team designing and writing C# programs as well as unit testing and conducting peer reviews. The SE is responsible for technical documentation, trouble-shooting, debugging and training other employees on how to install, support and maintain software solutions developed by the team.

 Responsibilities:

• Review requirements, participate in requirement reviews and work with Product/Project Managers to finalize realistic and beneficial requirements.
• Analyze requirements and estimate level of effort to program and unit test assigned projects.
• Write technical designs and programs for assigned projects.
• Create/Execute unit test cases that fully exercise all code programmed.
• Monitor the defect repository for assigned projects, to verify defects are being investigated and worked.
• Accurately document and comment technical designs and programs produced.
• Support/Troubleshoot issues escalated from Support Desk and Beta test environments.
• Assist Support and Implementations with questions and issues.
• Attend status meetings.

 Qualifications:

• Bachelor’s degree in Computer Science or related field or equivalent work related experience.
• 4+ year(s) of software development experience, with at least 2 years of C# .Net experience.
• Understanding of the software development life cycle, including Agile software development and test-driven development.
• Strong understanding and experience with Object Oriented development.
• Experience with Windows Communication Foundation (WCF), Windows workflow Foundation (WF), and Windows Forms.
• Basic understanding of version control.
• Demonstrated ability to perform with minimal supervision.
• Strong analytical and communication skills, with a proven capacity to learn new skills.
• Experience with Visual Studio 2008 or 2010.
• Comfortable with setup and configuration of complex software environments.
• Effective written and verbal communication skills.
• Creativity, flexibility and capacity for team work.
• Must be located in Atlanta, GA.

 Physical Requirements:

• Must be able to sit/type in front of a computer for long periods of time.

To apply, please e-mail your resume to jobs@streamlinehealth.net or apply with LinkedIn: